Velocity SAP CS services help businesses retain and secure new contracts.
Velocity SAP CS solutions allow businesses across industries to monitor, plan and carry out maintenance to achieve high availability, efficiency and effectiveness at the lowest possible life-cycle cost.
With tight integration of other SAP modules, SAP Customer Service provides the essential tools for the different specialists within organisations to perform their functions. For example, it enables a sales representative to efficiently generate quotes, a maintenance planner to plan strategies to prolong the lifespan of customer products, and a maintenance engineer to respond quickly to changing situations.
Velocity’s certified consultants are experienced in designing comprehensive, industry-specific solutions that support the entire customer service life-cycle process:
Sales Quotation processing
Structure and manage technical objects for which services should be performed
Planning of maintenance packages
Execution of plan and ad-hoc maintenance
Real-time monitoring of material and labour cost
Building up a solution database on the symptoms, causes, and solutions applied
Month end closing and billing of jobs
Mass recall of defective equipment
Return and repair processing
Engineering, Construction & Operations
Industrial Machinery and Components
Our virtual private cloud is secure, scalable, and most importantly, optimised for SAP and other enterprise applications. Velocity’s SAP hosting delivers exceptional speed, with the availability and control to ensure reliable, audit-worthy enterprise application performance. In fact, Velocity is an SAP Certified Partner in Hosting, with a rating of “Excellent.”
Yes, whether you are planning to deploy SAP HANA via a virtualised environment, Multiple Components on One System (MCOS), Multiple Components on One Database (MCOD) or Multitenant database containers, Velocity can help. A 2-4 week Velocity Project Compass engagement with Velocity will provide a detailed business case, measurable objectives, a resource plan, a quote and a project plan for leveraging SAP HANA in our environment or yours.
Yes. Velocity can assist by defining business rules, identifying the data for archiving, performing an impact analysis, ensuring compliance with legal requirements and installing and configuring the purchased Archiving Software solution. An SAP HANA migration can also provide its own compelling benefits for data archiving.
Velocity is SAP Certified in Application Management Services. Application lifecycle support is part of our service, so your SAP deployment is always current. Our services include unlimited patching, management of major and minor upgrades including retrofit of customisations to the applications. Velocity lifecycle support also includes ongoing hardware refreshes and platform upgrades.
To ensure a superior customer experience, Velocity assigns highly-knowledgeable customer support staff to each customer. We invest significantly in training and development to ensure our team offers ready-access to expertise in the SAP applications you entrust to us.
Velocity’s Managed Disaster Recovery Services includes regular testing, giving you proof and confidence that your IT environment is recoverable at the speed of your business.
Looking for ways to get more out of your SAP application?
You'll want to watch this on-demand webinar with EIS Director of SAP Doug Morris, Velocity VP of SAP Ravi Padmanabhan and AWS Solution Architect Bill Timm as they share insights to help users optimize their SAP environments.